SERVICES

Civic engagement platform

The Federal Ministry of Food and Agriculture in Germany, BMEL for short, uses the INOPAI platform to support public participation. The first area of ​​application is a platform with discussion forums, surveys, structured knowledge repositories and feedback processes. The platform will be used with the “Praktikernetzwerk” – a network of practitioners in the fields of agriculture and stockbreeding.

NETSYNO helps with conceptual projects, consultation and adaptation of the platform INOPAI as well as in the training of the moderators.

Service Management - Schuster Elektronik GmbH

Schuster Elektronik GmbH based in Herzogenaurach has been developing and producing customer-specific measuring devices and sophisticated measuring systems for more than 50 years.

Serving individual customer needs related to a device is one of the main challenges at Schuster Elektronik. This doesn’t only take into account initial production and delivery of the product but has to be approached holistically over the whole life cycle of a product. Therefore a well structured service process keeps gaining attention.

The goal of this cooperation is producing a consistent database in which any built device, including historic ones, is represented in one platform.

To achieve this, an Excel file formerly used by the administrators to manage inventory data was imported into INOPAI through an interface. After evaluation of the inventory data, processes and custom forms were developed with support from the experts at NETSYNO. This way the full life cycle of service management is represented in a transparent and easily documented way.

This service management platform is based on the digitalisation platform INOPAI by NETSYNO.

SafetyWissen - carhs.training GmbH

SafetyWissen.com is empowering engineers in the industry of automotive safety.

Searching is replaced with finding. Instead of evaluating several databases or search engines run by oneself or others, information is presented well named and in clear categories with only a few clicks.

SafetyWissen.com is offering current requirements to the automotive industry and according background information by means of views, tables, pictures and documents. Current news and ever changing information is imported from relevant websites on a daily basis.

While search engines deliver current guidelines rather accidentally, the information presented on SafetyWissen.com is maintained by experts and renewed according to current events. Here engineers are finding among other things information about requirements of various NCAP tests and saving a lot of researching time.

NETSYNO is delivering the user interface for this web platform.

Use-PSS - Product-Service-Systems

The project Use-PSS which stands for “usability in business product service systems (PSS) in medium-sized companies“ is aiming at supporting medium-sized companies and providing an innovative usability framework to develop realistic PSS generation use cases with small and medium-sized partners. In general PSS consist of a product component and a service component which can vastly differ in weighting depending on the use case.

The project Use-PSS was funded as part of the funding initiative “Einfach intuitiv – Usability für den Mittelstand“ by the federal ministry of economy and energy (BMWi) which makes it part of the projects of “Mittelstand-Digital“. „Mittelstand-Digital“ is a means of BMWi to support digitalisation in small to medium-sized companies and craft businesses.